By completing this course, candidates will be equipped with the following skills and knowledge:
- Fundamental importance of excellent customer service delivery to the travel and tourism industry
- Dealing with passenger enquiries about flight departures and arrival
- Checking in passengers
- Giving seat numbers
- Providing boarding passes and luggage labels
- Luggage restrictions
- Weighing baggage and collecting any excess weight charges
- Taking care of people with special needs, and unaccompanied children
- Calming and reassuring nervous passengers.
Entry Requirement: Minimum of SSCE
Course Duration: 2 weeks
Training Fee: N60,000
